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Website Privacy Policy

Information that we collect on our website

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet;  We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications);

How we collect information

Your IP address is logged when you visit this site.  Information you filled out in forms is also logged.

Why we collect information and how we use it

We collect information in order to better our services, create statistical data, and be applicable with all laws and regulations.

How we share and disclose information

Statistical information that is non-identifiable may be shared with 3rd parties for analytics.  Identifiable information is only shared with permission or by law. 3rd party partners(Wix, Google Analytics, etc) have their own privacy policies, we work hard to make sure our partners only collect non-identifiable information, but they are responsible for the data they collect in the end.  We do not sell your personal information.

Where the information is stored

All information and logs are stored securely on cloud based platforms.

Data Removal and Withdrawal of Consent

If you wish your data removed from our records please contact us.

Privacy Policy Updates

We reserve the right to modify this privacy policy at any time without notice, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

Partner Privacy Policy

Data that we store

We store all data necessary to secure and support your business properly.  

Collection of data

We only collect data that we have received permission to do so, typically in the form of a legal agreement.

How we use your data

We strictly use the data you entrusted us to support and secure your business properly.

How we share and disclose data

Your data is never shared without your consent.  The purpose of sharing would only be to benefit your business.  An example would be sharing information with an external consultant.

We will never sell or in any other way use your data for our personal gain.  Any employee of Tech Horse Electronics caught sharing data in such a manner will be held accountable and prosecuted to the fullest extent of the law.

Where the data is stored

Your data is stored in industry standard secure locations which depend on the sensitivity of the data.

Credentials are always stored in a approved password manager.  Sensitive data is often stored in a password manager as well.

Extremely sensitive data and critical backups may be stored offline in a physically secure location.

Other data is stored in Microsoft Teams in a way that is secure and logically segregated from other clients data.

Some types of data (such as hardware properties) is stored in ConnectWise Command.

Managed Backups may be stored in a variety of locations, all being in Canada and in secure locations.

Data Removal and Withdrawal of Consent

The data you entrust to us is your data.  At anytime you wish for us to withdraw the data you entrust to us we will do so after receiving a written request from someone with proper authority.

In addition we will return credentials and other data upon written request.

Updates to this policy

This policy may undergo changes without notice.  However anything in this policy that is covered under a contract between our parties we will always notify as per defined in the contract.

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